Shopping for WIC Foods

When you attend your WIC appointments, your family food benefits will be added to your California WIC Card. Once you get your WIC card, you will be able to shop for your WIC foods. For an easier shopping experience, follow the steps below.

Before Shopping for Your WIC Foods

To see more detailed steps, look on pages 8 – 13 of your Welcome to WIC brochure.

Person using the California WIC App on their phone

Before shopping:

  1. Set up your 4-digit WIC card PIN number.
  2. Download the WIC App and register your WIC card.
  3. Check Your WIC Food Balance.
  4. Find a WIC authorized grocery store.

At the Grocery Store

Shopping at the grocery store:

  1. Open your WIC App to scan food package barcodes.
  2. Look at your WIC Shopping Guide to view approved food options.

Checking out at the grocery store:

  1. Separate your WIC food items from your non-WIC foods.
  2. Tell the cashier you are using your WIC card.
  3. Pay attention to the cashier as they scan your WIC food items.
  4. Have your WIC card ready to purchase your foods.

Before Leaving the Checkout Line

Before leaving:

  1. Look over your WIC purchases on your receipt.
  2. Tell the cashier if you want to put something back before your final receipt.
  3. Use loyalty cards or coupons if you have them.
  4. Pay for non-WIC items using other forms of payment such as CalFresh, debit cards or cash.
  5. Keep your final receipt and WIC card safe in your wallet.

Getting Help While Shopping

If you are having trouble shopping for your WIC foods, there are different ways to get help. Pick the topic you need assistance with or download our WIC Shopper Support flyer.

Call the toll-free number on the back of your WIC card, 1-844-4MY-FAMILY or 1-844-469-3264 to report your card lost or stolen. This number is available to help you 24 hours a day, 7 days a week. Keep this number somewhere separate from your WIC card.

If your WIC Card is locked:
Call the toll-free number on the back of your WIC card, 1-844-4MY-FAMILY or 1-844-469-3264 to unlock your WIC card. It locks after four tries entering your PIN. You can also wait until after midnight for the PIN to reset. Locking the WIC card protects against someone trying to guess your PIN and getting your food benefits.

If you want to change your PIN:
Call the toll-free number on the back of your WIC card, 1-844-4MY-FAMILY or 1-844-469-3264. This number is available to help you 24 hours a day, 7 days a week.

To report WIC foods you think are authorized, but did not go through at the store, call our office during normal business hours at 1-800-472-2321. It is best to call while still in the store. Make sure to check your WIC food balance and your WIC Shopping Guide first. If possible, use your phone to take a picture of the label, ingredients and Barcode/UPC of the food you were not able to purchase.

You can also call the participant support line 1-800-852-5770 and have this information ready:

  • Your WIC card number
  • Store location (name, city, street)
  • Approximate day and time of visit
  • Product description (brand and size)
  • Details of what happened

Call the toll-free number on the back of your WIC Card, 1-844-4MY-FAMILY or 1-844-469-3264 to report your card is damaged. This number is available to help you 24 hours a day, 7 days a week. You can also call our WIC Call Center during normal business hours at 1-800-472-2321 to replace your damaged WIC Card.

Call the California WIC Customer Service line at 1-800-852-5770. You can also email WIC@cdph.ca.gov.

Call the California WIC Customer Service line at 1-800-852-5770 while you are still in the store.

WIC takes all complaints seriously. Report any WIC program violations, abuse or fraud as soon as possible. You can remain anonymous when making a complaint. Please report as many details as possible.

Email WICabuse@cdph.ca.gov or call our WIC Call Center during normal business hours at 1-800-472-2321.

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WIC Locations

Barstow WIC
301 East Mt. View Ave., Suite A
Barstow, CA 92311

Colton WIC
290 East “O” St.
Colton, CA 92324

Fontana WIC
9161 Sierra Ave., Suite104
Fontana, CA 92335

Fort Irwin WIC
Inner Loop and Goldstone, Room 9
Fort Irwin, CA 92310

Hesperia WIC
14135 Main Street, Suite 250
Hesperia, CA 92345

Ontario WIC
150 East Holt Blvd.
Ontario, CA 91761

Rancho WIC
9507 Arrow Rte, Bldg7, Suite A
Rancho Cucamonga, CA 91730

Redlands WIC
800 East Lugonia Ave., Suite K
Redlands, CA 92374

Foothill WIC
850 East Foothill Blvd. 
Rialto, CA 92376

Highland WIC 
1535 East Highland Ave.
San Bernardino, CA 92404

San Bernardino WIC
2035 North D Street
San Bernardino, CA 92405

Twentynine Palms WIC
6527 Desert Queen Ave.
Twentynine Palms, CA 92277

Victorville WIC
15247 11th Street, Suite 700
Victorville, CA 92395

Yucca Valley WIC
Dept of Public Social Services
56357 Pima Trail
Yucca Valley, CA 92284